An easy evening
Limits and help at Cascades Casino
An evening at Cascades Casino North Bay after a day outdoors goes better with a spending limit fixed before you leave. Help in Ontario answers at any hour, and the desk has set out below where to find it.
Planned by the Sundown deskChecked October 14, 2026
300 Pinewood Park Drive, North Bay
Phone 705-840-7702
Floor 10 AM to 2 AM, every day
19+ with photo ID; two IDs if 21 or under
An amount and a time to leave
Before the evening begins, decide two things: how much you will spend at Cascades Casino North Bay, and what time you will leave. Write both down if that helps. Keep the cost of supper and the ride home outside that amount, so neither depends on the floor. If you are coming by Route 4, check the City of North Bay timetable for the last trip back first.
When the amount is spent, leave the floor, even if the planned time has not come. The gaming floor closes at 2 AM every night of the week in any case.
Lines to call, text or visit
- ConnexOntario takes calls about problem gambling, mental health and addiction at 1-866-531-2600, at any hour, with no charge and in confidence. You can also text CONNEX to 247247 or start a chat at connexontario.ca.
- The PlaySmart Centre inside Cascades Casino North Bay is staffed on set afternoons and evenings. You will find someone there Wednesday from noon to 5 PM, Friday from 5 PM to 10 PM and Saturday from 3 PM to 8 PM.
- OLG's Virtual PlaySmart Centre answers the phone at 1-833-888-2306 every day from 11 AM to 7 PM.
- My PlayBreak is how OLG handles self-exclusion from land-based gaming: a break of 3 or 6 months, or of 1 to 5 years, applying to every casino in Ontario. Enrolment is done by calling the OLG Support Centre at 1-800-387-0098, by talking with casino staff or through a PlaySmart Centre coordinator.
Asked at the desk
- Can you call ConnexOntario at 3 AM?
- You can: 1-866-531-2600 answers at any hour of any day, at no cost. Text CONNEX to 247247 or use the chat at connexontario.ca.
- Is anyone at the PlaySmart Centre on a Sunday?
- The PlaySmart Centre in Cascades Casino North Bay has no staffed hours on Sunday. Staff are there Wednesday noon to 5 PM, Friday 5 PM to 10 PM and Saturday 3 PM to 8 PM. On a Sunday, the Virtual PlaySmart Centre takes calls at 1-833-888-2306 from 11 AM to 7 PM.
- Can a My PlayBreak end early?
- A break of 3 or 6 months, or of 1 to 5 years, cannot be ended early. It keeps the person out of every Ontario casino for the whole term.